Every feedback/complain will come with a token number and it will be sent to the respective feedback/complain holder via email. Firstly, the feedback/complain is received by our complain & feedback management department, and then it will be examined thoroughly. All the connected departments associated with the feedback/compliant shall be informed during investigation. Once our investigation is completed, the result of your feedback/complain shall be forwarded to you via e-mail or phone. Us-bangla airlines will get back to you within 15 days at least after the feedback/complain is launched. If the investigation procedure takes a longer period than the above mentioned period, then you shall be informed via email or phone. You can know the status about your feedback/complain by dialing +88 0 1777 707 617
when it is being investigated. A regular basis analyzing is ensured so that your feedback/complain adds value to our goal to improve. The result of feedback/complain is shared with both our top units - the management and the higher officials.