OUR COMPLAINS AND FEEDBACK MANAGEMENT PROCESS

Every feedback /complaint is an opportunity!
We see every feedback and complaint as a challenge and would like to provide our passengers with the best support.

All feedbacks or complains, you forward to us, is appraised with an objective and customer-focused approach by maintaining absolute confidentiality.

You may contact US-Bangla Airlines to forward your feedback or complains via the below mentioned means:

• Feedback/complain form available below

• Mobile: +88 0 17777 07 617

• Our Facebook and other social media accounts

• In-flight opinion cards which are available onboard

• E-mail: info@usbair.com

Every feedback/complain will come with a token number and it will be sent to the respective feedback/complain holder via email. Firstly, the feedback/complain is received by our Complain & Feedback Management Department, and then it will be examined thoroughly. All the connected departments associated with the feedback/compliant shall be informed during investigation. Once our investigation is completed, the result of your feedback/complain shall be forwarded to you via e-mail or phone. US-Bangla Airlines will get back to you within 15 days at least after the feedback/complain is launched. If the investigation procedure takes a longer period than the above mentioned period, then you shall be informed via email or phone. You can know the status about your feedback/complain by dialing +88 0 17777 07 617 when it is being investigated. A regular basis analyzing is ensured so that your feedback/complain adds value to our goal to improve. The result of feedback/complain is shared with both our top units - the management and the higher officials.

We welcome your feedback regarding our service and your experience and are happy to answer any specific questions you may have. Please complete the form below and send us your feedback or questions and we will endeavor to respond as quickly as we can.